This article will teach you how to close service request work orders in bulk. For instructions on closing service requests individually, see Changing the Status of a Service Request.
Note: Closed service requests cannot be reopened and edited. If billing your tenants, make sure any applicable charges have been added to the service requests before you close them. See Adding Billable Charges to a Service Request for instructions.
- From the Property & Facility menu, click Settings.
- From the Property & Facility Settings page, navigate to the Service Requests section and click Bulk Close Service Requests.
- Once the Bulk Close Service Requests window opens, first select the applicable property in the Property field.
- Based upon the property selected, Completed service request work orders will appear (maximum of 100 at a time) under Available Service Requests to Close.
- Note: To see details of the work orders, go to the Service Requests index page, click the Expand button to show the Descriptions of each work order, then go to the To Close tab.
- Click the checkbox next to each work order you want to close.
- Note: Click the checkbox in the header of the section to select all.
- Click the checkbox that says: I confirm that I want to close all the selected service requests.
- Note: Make sure you select the correct work orders to close, as Closed service requests cannot be reopened and edited.
- Click Save.
- The selected service requests have now been Closed and will no longer appear on the Service Requests index page.