This article will teach you how to change the status of an existing service request.

1. From the Property & Facility menu, click Service Requests.
2. From the Service Requests page, click the WO# of the service request that you desire to change the status of.
   • Note: Ensure that you have selected the correct tab for Open, Scheduled, Escalated, Delayed, Recurring, To Close, or To Bill.
3. From the Service Request [WO#] page, navigate to the Workflow Information section, click the drop-down list for the Status field, and then select the desired status.
   
   
   • Note: To close a service request that has been Completed, simply click the Close button in the header, but first make sure you have added any applicable charges. See Adding Billable Charges to a Service Request for instructions.
4. Select the checkbox for Include tenant in notification if you desire for the tenant associated with the service request to receive the updated dispatch notification.
5. Click the Save or Save & Notify button to save the status and notify the staff user.
6. The status of the service request has now been updated.