Adding an Attachment to a Service Request

Updated on May 20th, 2025

This article will teach you how to attach a file to a service request. Service requests may include attachments such as pictures, manufacturer documentation, or a number of other file types that will assist in processing.

  1. From the Property & Facility menu, click Service Requests.
  2. From the Service Requests page, click the WO# of the service request that you desire to add an attachment to.
  3. From the Service Request [WO#] page, click the Attachments tab.
  4. Click the Choose File button, navigate to the desired file on your computer, and then click Open.
    • Note: The filename will be listed between the Choose File and Upload buttons.
  5. Click within the textbox next to the Add new file >> field and enter a description for the attachment.
  6. Click the Upload button.
  7. The file has been attached to the service request and is now visible under the Attachments tab.