This article will teach you how to add a comment to a service request.

1. From the Property & Facility menu, click Service Requests.
2. From the Service Requests page, click the WO# of the service request that you desire to add a comment to.
   • Note: Ensure that you have selected the correct tab for Open, Scheduled, Escalated, Delayed, Recurring, To Close, or To Bill.
3. From the Service Request [WO#] page, navigate to the Workflow Information section and enter your desired comment within the Comments field.
4. Select the checkbox for mark comment as internal if you desire for only the building staff associated with the service request to receive the updated dispatch notification.
5. Select the checkbox for Include tenant in notification if you desire for the tenant associated with the service request to receive the updated dispatch notification.
6. Click the Save or Save & Notify button to save the comment and notify the staff user.
7. The comment has been added to the service request.