This article will teach you how to submit a support ticket to WorkSpace Customer Support.
- From any page in WorkSpace, click the Help & Support icon (?) located in the upper-right corner and select Customer Support Center.
- Prior to submitting a support ticket, please view the support articles found in the WorkSpace Knowledge Base, as they may provide a solution to your issue. Enter your search within the Search bar to retrieve the results, or click on one of the categories below to browse.
- To submit a support ticket, click Submit a support ticket at the top of the page next to your username.
- From the Submit a support ticket page, complete the form presented (the red asterisks on screen denote required fields):
| Field | Explanation |
|---|---|
| Subject | Enter a brief title of your request for assistance. |
| Property Name or Address | Enter the name of the property or address exactly as it appears in WorkSpace. |
| Your Phone Number | Enter the phone number where you can be reached. |
Are your property staff or a tenant? |
Select whether you are a member of property staff or a tenant at the property. Note: Based upon the selection, more fields will appear in the form for you to provide more specific information such as App, Feature, Work Order numbers, Tenant names, user names, email addresses, etc. |
Are you the affected user? |
Select whether the issue that you are submitting the request for is an issue impacting you directly or if the issue is being experienced by someone else. Note: If you are not the user being impacted, you will be asked to enter the impacted users full name and email address. |
Description |
Enter a detailed description of the issue. |
Attachments |
Click to add a file, navigate to the desired file on your computer, and then click Open. Note: The maximum file size is 20 MB. |
- Click the Submit button.
- Your support ticket has now been submitted, and you will receive email notifications updating you on the status of the issue until it is resolved.
- Note: When a ticket has been placed in Pending status, that means that WorkSpace Customer Support is waiting for you to respond with more information.
- To exit Zendesk and go back to WorkSpace, click your username in the upper-right of the screen and select Sign out to go to the WorkSpace home page.
- Note: You can view the status of support tickets by clicking the Help & Support icon (?) and selecting View My Support Tickets. From the My Requests page, your submitted support tickets will be listed for viewing.