This article will teach you how to manage tenant user's features and permissions within the Tenant Express App.
- From the Property & Facility menu, click Tenants.
- From the Tenants page, click the name of the tenant that you desire to edit.
- From the Tenant: [Tenant Name] page, click the Users tab and then click the User's Name.
- Once the Update Tenant Contact window has opened, you may edit the Feature Access of the tenant user.
| Field | Explanation |
|---|---|
| Name of contact | The full name of the tenant user. |
| Notes | Enter any notes regarding the tenant user. |
| Primary Information | |
| Property | Select the property where the new tenant user is located. |
|
The email address of the tenant user. Note: User email addresses are unable to be edited once entered into WorkSpace. If an email address requires editing, please disable and delete the erroneous user account, and then add a new user account with the correct email address. See Disabling and Removing a Tenant User for instructions. |
|
| Phone | The main phone number of the tenant user. |
| Mobile Phone | The mobile phone number of the tenant user. |
| Address | The address of the tenant user. |
| Membership Expires | The date of when the fitness membership of the tenant user expires. |
| Status | The status of the active/inactive user. |
| Feature Access | |
| Reservations | Reserve common areas. |
| Service Requests | Submit service requests. |
| Visitors | View and add visitors. |
| Visitors Watchlist | View and add visitors to the watchlist. |
| Administrative Features | |
| Contact Editor | Add and edit users for the tenant. |
| Reservations Admin | View all common area reservations submitted by the tenant. |
| Service Requests Admin | View and edit all service requests submitted by the tenant and approve service request billable charges. |
| Visitors Admin | View and edit all visitors for the tenant. |
| Contact Attributes | |
| Primary | Main contact for all daily activities for the tenant. |
| Administrative | Administrative function for the tenant. |
| Accounting | Accounting function for the tenant. |
| After Hours | Point of contact after business hours for the tenant. |
| Daily | Point of contact during business hours for the tenant. |
| Executive | Overall executive contact (i.e. Regional Manager) for the tenant. |
| Insurance | Point of contact for insurance-related items (i.e. entering COIs) for the tenant. Also, will receive COI expiration notifications. |
| Leasing | Point of contact for leasing-related items for the tenant. |
| Legal Notices | Point of contact for legal notices for the tenant. |
| Regular | Standard function (i.e. submitting a service request) for the tenant. |
| Emergency | |
| Fire Warden | Fire Warden for the tenant. |
| Evacuation Assistance | Assists in evacuation situations for the tenant. |
- Click the Save button
- The user has now been updated.