1. How do I log in to WorkSpace?

From your desktop computer or laptop, open a web browser (we recommend Google Chrome or Mozilla Firefox) and type in this address: https://my.workspace.cc/login. Then enter your email address and password associated with your WorkSpace account and click Log In. See the article Logging in to Your Account for full instructions.

For smartphone users, WorkSpace has a mobile app available for both Apple and Android devices. See the article Accessing WorkSpace on a Mobile Device for full details.

2. What do I do if I forget my password or the password I'm trying to use is not working?

1. From the WorkSpace login page, click the Forgot password? link located just above the right side of the Log In button. 
2. Once the page refreshes, enter the email address associated with your WorkSpace account into the Your Email Address field and click Retrieve Password. 
3. An email message will be sent to the specified email account containing the current WorkSpace password. Please make sure to check your spam folder, as sometimes emails from WorkSpace may be flagged as spam because the user's email server may be unfamiliar with the sender.
4. You'll receive an email with the subject line "WorkSpace: Password Retrieval". In the email click the link to reset your password. Follow the instructions on screen to reset your password. 

If you have tried to use the password reset feature and are not receiving the password reset email, reach out to your WorkSpace admin to confirm your account is set up and your email on file is entered correctly.

If you are still having trouble, please have one of your colleagues who is able to log in submit a support ticket on your behalf, and the WorkSpace Support Team will assist.

3. How do I add a new user?

Property & Facility App: See the article Adding a Staff User to a Property for full instructions on entering new staff users. To enter new tenants, see the article Adding a Tenant User.

Accounting App: If your company has a designated WorkSpace administrator, they should be able to handle new user requests. If your company does not have a WS admin or you're just not sure, please submit a support ticket with your request and the WorkSpace Support Team will assist. Please include the applicable user's name, email address, and which features and/or approver roles should be granted.

Asset Management App: See the article User Administration for Next Gen Asset Management for full instructions on adding users to Asset Management properties.

4. How do I delete a user?

Property & Facility App: There are a couple things to keep in mind when having to delete a user. If the person has been terminated and will no longer require access to WorkSpace, the user's account should be Disabled according to the instructions in the articles Disabling a Staff User and Disabling and Removing a Tenant User. If the user still works for the company and will require access to WorkSpace for another property, the user's account should be removed from a property, but not Disabled. This will keep the user's account Active so they can still use WorkSpace for their current property(s), but remove them from accessing the property they no longer manage. See the article Removing a Staff User from a Property for instructions.

Accounting App: If your company has a designated WorkSpace administrator, they should be able to handle user removal/deactivation requests. If your company does not have a WS admin or you're just not sure, please submit a support ticket with your request and the WorkSpace Support Team will assist. Please include the applicable user's name, email address, and whether their account should be fully deactivated or simply removed from accessing certain companies while remaining Active.

Asset Management App: See the article User Administration for Next Gen Asset Management for full instructions on removing users from Asset Management properties.

5. I'm trying to update a user's email address, but the system won't allow me to click into the email field to make changes. How do I edit a user's email address?

User email addresses cannot be edited once entered in WorkSpace. If you need to edit a user's email address, please disable and remove the erroneous user account, then add a new user account with the correct email address. For further assistance, please submit a support ticket. 

6. How do I change the features that a user has access to?

Property & Facility App: See the article Managing Staff User Features & Permissions for full instructions on editing feature access for staff users. To edit tenant user feature access, click on a tenant user's name to open the Update Tenant Contact window and refer to the chart and instructions in the article Adding a Tenant User.

Accounting App: If your company has a designated WorkSpace administrator, they should be able to handle feature access requests. If your company does not have a WS admin or you're just not sure, please submit a support ticket with your request and the WorkSpace Support Team will assist. Please include the applicable user's name, email address, and which features and/or approver roles should be edited.

Asset Management App: See the article Adding and Editing Property Contacts for full instructions on adding users to Asset Management properties. Once added to a property, there are no additional features that require selection.

7. Who is my WorkSpace administrator?

Your WorkSpace administrator is someone at your company who has been designated to handle various administrative duties related to WorkSpace, such as answering how-to questions, adding or removing new users, entering data for the property, or any other request that can be accomplished within the User Interface (UI). Your WS admin is also the person to go to first if you're having any problems using WS. They should be familiar enough to help with most day-to-day items and point you to the appropriate support article(s).

Your company may or may not have a WS administrator, so if you're not sure, please submit a support ticket and our Support Team will assist.

8. Does WorkSpace support Two-Factor Authentication (2FA) to enhance security when logging in?

Yes! Staff users can have 2FA enabled for their account for an added layer of security. When 2FA is enabled for a staff user, they will enter their email address and password to log in, as usual. Then a unique 6-digit security code will be sent to the user by email and/or mobile phone, and they will be redirected to the Two-Factor Authentication login page. Once the security code is entered, the user will gain access to WorkSpace. See the article Enabling Two-Factor Authentication (2FA) for Staff Users for instructions on getting this set up for your staff members.

9. I have entered my mobile phone number in my user account on the Team tab of my property within the Property & Facility App, but the Two-Factor Authentication (2FA) code is not being sent to my smartphone. Why?

In order to receive the 2FA security code by mobile phone test message, you must have your phone number entered and your mobile service provider selected in the Basic Settings of your own user account. See the article Updating Basic Settings for instructions.

10. Do I have to enter my mobile phone number in order to use Two-Factor Authentication (2FA)?

No, entering your mobile phone number is optional. You can still use 2FA, but you will only receive the 2FA security code via email message, not mobile phone text.

11. My account has Two-Factor Authentication (2FA) enabled but I am not receiving an email with the security code to log in. Why?

First, give it some time. Sometimes, the email will be sent within seconds, but other times it may take a few minutes to arrive. Always check the spam folder of your email account. Sometimes, emails from WorkSpace may be flagged as spam because the user's email server may be unfamiliar with the sender. If you have confirmed the email is not stuck in your spam folder, enter any number in the 2FA window and click Submit Security Code. The page will refresh and you will see a message that the code you entered is invalid. Click the link that says "Or, click here to have a new code sent to you." The system will attempt to send another code to your email account. If you've made more than one attempt and are still not seeing the email in your inbox or spam folder, please have one of your colleagues who is able to log in submit a support ticket on your behalf, and the WorkSpace Support Team will assist.

12. Can I enable Two-Factor Authentication (2FA) for all my staff users at the same time in bulk?

No, 2FA must be enabled for each user individually. See the article Enabling Two-Factor Authentication (2FA) for Staff Users for full instructions.