Cancelling a Visitor

Updated on May 20th, 2025

This article will teach you how to cancel a visitor to the property.

  1. From the Property & Facility menu, click Visitor Security.
  2. From the Visitors page, ensure the applicable property and time period are selected in the drop-down lists in the upper-right of the page.
    • Note: Pay close attention to the time period filter, as visitor records will appear on screen only when the applicable time period is selected.
  3. From the Visitors page, click the Visitor Name that you desire to cancel.
  4. From the Visitor: [Visitor Name] page, navigate to the Workflow section, locate the Status field, and select Cancelled from the drop-down list.
  5. Click the Save button.
  6. The visitor has now been cancelled and will disappear from the Visitors page.