Approving a Pending Visitor

Updated on May 20th, 2025

This article will teach you how to approve a pending visitor.

  1. From the Property & Facility menu, click Visitor Security.
  2. From the Visitors page, ensure the applicable property and time period are selected in the drop-down lists in the upper-right of the page.
    • Note: Pay close attention to the time period filter, as visitor records will appear in the Pending Approval tab only when the applicable time period is selected.
  3. From the Visitors page, click the Pending Approval tab and then click the Visitor Name that you desire to approve.
    • Note: Vendor visitors require approval by a Visitor Security Admin, so plan to review future Vendor visitors at least once per day to give the requesting tenant time to provide a COI.
  4. From the Visitor: [Visitor Name] page, carefully review the information submitted for approval and then click the back button on your browser to return to the Pending Approval tab of the Visitors page.
  5. Select the checkbox next to the visitor that you reviewed and click the Approve Visitor(s) button.
    • Note: Repeat the above steps to approve multiple visitors.
  6. Your visitor has now been approved.