This article will walk you through helpful Tips & Tricks for CC Payment Processing

The following are the most common requests from Vendors regarding payment processing

• The vendor is not receiving the remittance emails for a particular invoice
• Vendor payment was declined
• Vendor payment has cleared but still shows as open

Follow the steps below if a vendor has reached out to you regarding the processing of their VCC.

1. Confirm the remittance email with the vendor.
2. Confirm the status of the payment. If status is showing issued, resend remittance email to the vendor.
3. If the amount appears to not have been withdrawn by the vendor, confirm the status and reach out to the vendor directly to confirm that the payment has been processed on their end.
4. Vendor states that the card is being denied, wait one business day and confirm the status of the payment.
5. If the vendor payment has cleared but still shows as open, wait one business day and confirm the status of the payment.