This article will teach tenant users with Contact Editor access how to add a tenant user within the Tenant Express App.
- From the Tenant Express menu, click Contacts.
- From the Contacts page, click the Add Contact button.
- Once the Add Tenant Contact window has opened, complete the form presented:
| Field | Explanation |
|---|---|
| Name of new contact ... | Enter the full name for the new tenant user. |
| Notes | Enter any notes regarding the new tenant user. |
| Primary Information | |
| Property | Select the property where the new tenant user is located. |
|
Enter the email address of the new tenant user. Note: User email addresses are unable to be edited once entered into WorkSpace. If an email address requires editing, please disable the erroneous user account, and then add a new user account with the correct email address. See Tenant Express: Disabling a Tenant User for instructions. |
|
| Phone | Enter the main phone number of the new tenant user. |
| Mobile Phone | Enter the mobile phone number of the new tenant user. |
| Address | Enter the address of the new tenant user. |
| Feature Access | |
| Reservations | Reserve common areas. |
| Service Requests | Submit service requests. |
| Visitors | View and add visitors. |
| Visitors Watchlist | View and add visitors to the watchlist. |
| Administrative Features | |
| Contact Editor | Add and edit users for the tenant. |
| Reservations Admin | View and edit common area reservations submitted by the tenant. |
| Service Requests Admin | View and edit all service requests submitted by the tenant and approve service request billable charges. |
| Visitors Admin | View and edit all visitors for the tenant. |
| Contact Attributes | |
| Primary | Main contact for all daily activities for the tenant. |
| Administrative | Administrative function for the tenant. |
| Accounting | Accounting function for the tenant. |
| After Hours | Point of contact after business hours for the tenant. |
| Daily | Point of contact during business hours for the tenant. |
| Executive | Overall executive contact (i.e. Regional Manager) for the tenant. |
| Insurance | Point of contact for insurance-related items (i.e. entering COIs) for the tenant. Also, will receive COI expiration notifications. |
| Leasing | Point of contact for leasing-related items for the tenant. |
| Legal Notices | Point of contact for legal notices for the tenant. |
| Regular | Standard function (i.e. submitting a service request) for the tenant. |
| Emergency | |
| Fire Warden | Fire Warden for the tenant. |
| Evacuation Assistance | Assists in evacuation situations for the tenant. |
- Click the Save button.
- Your new user has been added and will now be visible in the list of tenant users.
- Your new user's WorkSpace username will be the email address entered and the default password will be temp.
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Note: WorkSpace does not automatically send new users an email with their login information. Please notify new users by providing a message like this:
- Please proceed to https://my.workspace.cc to login to WorkSpace. Your new username will be your email address and the default password will be temp. After you login for the first time, you will be prompted to change your password to something more secure.
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Note: WorkSpace does not automatically send new users an email with their login information. Please notify new users by providing a message like this: