1. I'm trying to update a user's email address, but the system won't allow me to click into the email field to make changes. How do I edit a user's email address?

User email addresses cannot be edited once entered in WorkSpace. If you need to edit a user's email address, please disable the erroneous user account, then add a new user account with the correct email address. For further information, see Overview: Tenant Express.

2. I need maintenance to repair something in our suite. How do I submit a work order?

If you need maintenance services in your building, please submit a service request work order to your property staff. Please review the Tenant Express: Submitting a Service Request support article for reference if you require instructions for this process. If you do not see Service Requests as an option on the left menu of WorkSpace, please speak directly with your property management staff.

3. I have encountered an issue using WorkSpace. How do I submit a support ticket?

If you are using WorkSpace and you encounter an issue or are unable to utilize the software, please consult our Customer Support Center first to find a solution. The Customer Support Center is accessed by clicking the 'Help & Support' (?) icon located in the upper-right of any page in WorkSpace. If you require additional assistance, please submit a support ticket. 

4. Why can't I view all of the service requests submitted for our suite in addition to those that I have submitted?

There are two feature access options available for tenant users regarding service requests: Service Requests and Service Requests Admin. The Service Requests Admin role will grant the ability to view all service requests submitted for your suite, regardless of who submitted the requests or who they are assigned to, while the Service Requests feature will grant the ability to only see the service requests that you have submitted or that are assigned to you. If you desire for your access to be adjusted, please speak directly with your property management staff.

5. I am entering my username and password correctly, so why can't I login?

Please ensure that you are using the email address that was entered when creating your account, which can be provided by your property management staff. If you do not remember your password, please click the Forgot password? link on the login page for WorkSpace (https://my.workspace.cc) and an email will be generated in this regard.

WorkSpace is optimized for use with a modern web browser such as Google Chrome or Mozilla Firefox rather than Internet Explorer. Please access https://my.workspace.cc from one of the recommended browsers and let us know if you are still encountering difficulties. Occasionally, web browsers contain outdated cookies that may prevent a successful login if you are entering the correct email address and password. Cookies are utilized by websites so when a user leaves and returns to the website, they will remain logged in. The following links will guide users in clearing out their cookies:

• Click here for Mozilla's guide to deleting cookies from Mozilla Firefox.
• Click here for Google's guide to deleting cookies from Google Chrome.

6. Why can't I put in a recurring work order?

Due to scheduling difficulties, the property management staff is required to input all recurring work orders. Please speak directly with your property management staff if you desire to request a recurring work order for your suite.

7. I have a big list of visitors. Do I have to enter them one-by-one?

WorkSpace includes a bulk upload feature that you can use to schedule all visitors by day. Click the 'See an example' link at the bottom of the 'Add New Visitor' window for a copy of the template. Once the template has been completed with the applicable data, it can then be uploaded by clicking the Choose File button, navigating to the template on your computer, and clicking Open.